the next step: Customer Experience Design
Presented by: Harikrishnan Menon
9 years ago
| 62 interested

how do you design the ultimate experience for a customer, beyond the boundaries of the screens? providing memorable experiences through all the touch points, which a customer uses to interact with a business. The session covers a lot of stories from the field, and how CX is a natural extension of User experience

Session difficulty level: Intro/101

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